EDUCATIONAL REQUIREMENTS:

• High school diploma required

QUALIFICATIONS AND EXPERIENCE:

• Up to two years experience in a medical office, telemarketing or other customer service position

• Comfortable using email and interacting with Internet applications

• Knowledge of practice management and word processing software

• Ability to perform multiple and diverse tasks simultaneously

• Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions.

• Familiarity with scheduling and rearranging appointments

• Working knowledge of managed care

• Pleasant speaking voice and demeanor

• Neat, professional appearance

• Superior verbal communication skills

• Attention to detail is mandatory with accurate written and verbal communication critical to success.

• Ability to speak clearly and concisely communication instructions to patients and read, understand and follow oral and written instructions.

Responsibilities include, but are not limited to, the following:

Daily Preparation and Closing:

• "Opens" the office each day, according to protocol

• Check patient’s in and out.

• Runs the daily schedules one day ahead—makes a copy for each physician, the nurse's and the front desk

• Informs pre-authorization staff if a patient needs an authorization prior to the next days appointment when checking charts.

• "Closes" the office each day, according to protocol

Check-In, Check Out and Registration

• Greets patients as they arrive for scheduled appointments

• Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered)

• Verifies demographic and insurance information for new and established patients, according to protocol; scans each patient's insurance card, front and back, and picture ID.

• Collects all co-pays prior to patient being seen. Explains financial and collection policies to new patients.

• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff

• Informs patients in the reception area when the physicians are running behind—offers to reschedule them.

• Schedules patient appointments at check out. Explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guidelines

• Informs new patients about the practice's Web site; encourages them to visit, register online, and print a map with directions to the practice

Other

• Screens visitors and responds to routine requests for information

• Must be able to travel to satellite clinics, and lift up to 70 pounds

• Keeps the patient reception area neat and clean at all times throughout the day

• Facilitates any physician requests throughout the day

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

• Attends all regular staff meetings

• Performs all other tasks and projects assigned by the Manager or Team Leader

• When directed by office manager or team lead will serve as back up for physical therapy front office.

Supervisory Responsibilities

This job has no supervisory responsibilities.